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  • Technology Park, 1856 Sha Tin, Hong Kong

FAQ

FREQUENTLY ASK QUESTION

Explore answers to the most common questions about playing, account setup, and support to enhance your gaming experience.

  • 01. Can I play without downloading the app?

    Game Vault is mobile-only. Please download the iOS or Android app to play.

  • 02. How can I create an account and load credits?

    To get started, simply message us or email us. One of our verified agents will assist you with creating your account and guide you through the process of securely loading credits. We directly do not assist you load and withdraw.

  • 03. How do I download the app?

    You can download the app by clicking on the "Download App" button and then clicking on the "Download" button.

  • 04. I have a problem with my agent or cash-out. Can you help?

    Please email us at support@gamevault999.com and our team will be happy to assist you.

  • 05. Is Game Vault safe and secure?

    Yes. Game Vault uses a secure credit system and works only with verified agents to ensure safe transactions and fair gameplay.

  • 06. How do I know if my agent is verified?

    All verified agents have an official verification badge. Always confirm this before making any payment to avoid scams.

  • 07. What payment methods do you accept?

    Our verified agents will inform you of the available payment methods in your region. Please confirm directly with them before sending funds.

  • 08. What should I do if I don't receive my credits after payment?

    Immediately contact our support team through email or Telegram. We will verify the transaction with your agent and resolve the issue.

  • 09. Can I withdraw my winnings?

    Yes, withdrawals are handled through our verified agents. Message support for step-by-step guidance on cash-outs.

  • 10. Are there any limits on how much I can win?

    There is no strict limit, but typically, maximum wins are around 20-50 times your bet size. Larger wins are possible depending on your bet.

  • 11. What devices can I use to play Game Vault?

    Game Vault is available only on iOS and Android. We do not offer a web version.

  • 12. How can I contact support?

    Our team is available 24/7 on Email, Telegram, and WhatsApp.